Striving for excellence in customer service can sometimes involve answering questions or even asking questions of our customers: whether that’s to make sure we are providing the very best possible products to fit your application, or trying to tailor our service to best fit your business.
Sometimes the best thing we can do is just ask you a simple question of ‘Did You Know?’ Like:
Did you know we stock a huge variety of ranges from a large number of well known trusted manufacturers in the air brake space?
We pride ourselves on being approved stockist of Norgren, Camozzi, Raufoss, Wira, PCL and many more, as well as offering you quality fittings and goods to suit any requirements. If we don’t have exactly what you are looking for either, we have the expertise to offer you alternatives that can fit the bill.
Or did you know that we offer services such as tailoring and fitting stock packages for retail environments?
Our TGL packets are on shelves across the UK and we regularly outfit customers with professional retail displays stocked to the brim with our best selling fittings and we even plan ahead; each hook has a backing card labelled with the corresponding part number so you know exactly what to order when you’re out of stock.
How about the fact we also offer in-house kit building services?
We are more than happy to work with our customers to ensure they get the very best quality of service possible. One of the services we offer, as standard, is the ability for us to produce bespoke fitting kits as per your specification. Whether that be itemized bagging of pre-approved kits/sub-kits or if you were to supply your own valves that needed outfitting we are happy to install those fittings – we’re happy to do our best to deliver the service you need.
These are just a few things that you might not have known. Are there other things you’d be interested to know about? Feel free to ask us. We’re always just a call or email away. Call the sales office on 01474 321 954 or email any enquiries to orders@tube-gear.com.
